Where’s my order?
Your delivery should arrive 3 to 4 business days after you order. Any queries on this please contact our customer service team with your order number at firstname.lastname@example.org
How can I pay?
We accept all major credit or debit card payments.
Is the packaging recyclable?
Our packaging is 100% recyclable when you order in multiples of 12 bottles, we use a simple cardboard case and dividers, and paper fill in the bottom of the box.
How should I store my beer?
If you can keep your hands off the beers for long enough, we recommend storing the beers in a cool, dark place as heat and sunlight can really affect quality.
Is there a vegan option?
Yes, all our beer is vegan friendly.
My order arrived damaged
It’s always heart-breaking when one of our boxes arrive with any kind of damage, but on occasion, accidents do happen and we want to make sure we get things sorted for you as quickly as possible.
If you do receive your order a little less than perfect, then please contact our customer service team, with the following information:
- A brief description of the nature of the damage
- Photos of the damaged contents
- A photo of the outer box and any damage to this
Please email this to email@example.com along with your order number.
My order isn’t as expected
While we try our hardest to avoid them, unfortunately, from time to time, mistakes and mix-ups can happen. We know that receiving your WooHa order is always cause for celebration- however finding out that the contents are not exactly what you expected is a bit of a pain!
If this does happen, we are so sorry! Please do get in touch with the customer service team with a picture of what you have received and your order number, and we will get back to you as quickly as possible.
And for anything else...
Please contact us at firstname.lastname@example.org and one of our team will get back to you within 48 hours Monday - Friday.