WooHa Brewing

FAQs

WooHa Brewing

Ask WooHa 
 

Where’s my order? 

Your delivery should arrive 4 to 5 business days after you order.  Any queries on this please contact our customer service team with your order number at customerservice@woohabrewing.com 

How can I pay? 

We accept all major credit or debit card payments. 

Can I track my order? 

When your order is dispatched you will receive a tracking number that can be used on the Parcelforce website.

Do you deliver internationally? 

We are only able to deliver within the UK. Unfortunately we cannot ship to the Republic of Ireland.

Can I get my order delivered on a certain date?

We are unable to guarantee exactly what date your order will be delivered. Please use the tracking number provided to find out your delivery date.

I’ve tracked my order and its status is ‘Return to Sender’, what does this mean?

As all our bottles are glass unfortunately there are sometimes breakages in transit and these are usually sent back to us. If you get this message it is likely we will already have been informed and will arrange a replacement, but please feel free to email us if you are concerned and include your order or tracking numbers.

Is the packaging recyclable? 

Our packaging is 100% recyclable when you order in multiples of 12 bottles, we use a simple cardboard case and dividers, and paper fill in the bottom of the box. 

How should I store my beer? 

If you can keep your hands off the beers for long enough, we recommend storing the beers in a cool, dark place as heat and sunlight can really affect quality. 

Is there a vegan option? 

Yes, all our beer is vegan friendly. 

Are any of your beers gluten free?

No, all our beers contain gluten in the form of malted barley, wheat or oats.

My order arrived damaged 

It’s always heart-breaking when one of our boxes arrive with any kind of damage, but on occasion, accidents do happen and we want to make sure we get things sorted for you as quickly as possible.   

If you do receive your order a little less than perfect, then please contact our customer service team, with the following information:  

  • A brief description of the nature of the damage  
  • Photos of the damaged contents  
  • A photo of the outer box and any damage to this 
  • Please email this to customerservice@woohabrewing.com along with your order number. 

My order isn’t as expected 

While we try our hardest to avoid them, unfortunately, from time to time, mistakes and mix-ups can happen. We know that receiving your WooHa order is always cause for celebration- however finding out that the contents are not exactly what you expected is a bit of a pain!  

If this does happen, we are so sorry! Please do get in touch with the customer service team  with a picture of what you have received and your order number, and we will get back to you as quickly as possible.  

Local Delivery

Local Free Delivery is available to IV36 and IV31 postcodes only.  Your delivery is usually within 3 to 4 days and please let us know where we can leave it if you are not in.


Can I collect an order?

Due to Covid-19 restrictions we are unable to allow visitors on-site. Please place orders via our website and we will arrange delivery for you.

Why is LNFC Lager not discounted?

LNFC Lager and football strip is not included in any offers or discounts as we give part of every sale direct to the Club to use for their club funds.  It’s our way of supporting local sport.

Discount codes and vouchers

Please note only one discount code or voucher can be used at a time. 

 

Other Questions


Can I visit WooHa Brewing Company?


Unfortunately we do not have any tour or visitor facilities.

Can I speak to someone at the brewery?

Due to the current Covid-19 restrictions our office team is working remotely, so we would prefer you email us with any questions or queries. If the query is regarding an online order please include your order number and where you purchased the beer.

There’s something wrong with my Amazon order, who do I speak to?

For any issues relating to Amazon orders please contact Amazon directly.

And for anything else...

Please contact us at hello@woohabrewing.com and one of our team will get back to you within 48 hours Monday - Friday.